Person Details

Jennifer S. Upshaw

Jennifer S. Upshaw, Chief of Staff


Upshaw joined Synovus as a management associate in June 2003. She spent several years as assistant branch manager and branch manager prior to becoming a regional retail manager in 2006. In 2010, Upshaw led the formation of Synovus’ Retail Lending Center and the implementation of its refreshed retail strategy roadmap. She was named senior director, marketing in February 2017 and group executive, marketing in May 2019. Upshaw was appointed Chief of Staff in May 2021.


Bachelor of Arts, Finance, University of Georgia


Member, Board of Directors, Twin Cedars Youth and Family Services, Inc., Ga
Member, Leadership Georgia Class of 2020-2021


2018 recipient of Synovus Game Changer Award
Named one of American Banker’s “Most Powerful Women in Banking: Next” honorees, May 2019. The program highlights 15 women who have demonstrated exceptional leadership early in their careers.

Summary of Responsibilities

As Chief of Staff, Upshaw helps lead critical strategic and operational initiatives, serving as a trusted advisor to the President & CEO and the broader executive leadership team. She also coordinates specific projects, and functions as the CEO’s proxy in helping drive key decisions, resolve corporate-wide issues, and prioritize resources to ensure focus on the most impactful areas.